Refund policy

What is your return window? We offer a 30-day return policy — you have 30 days after receiving your item to request a return.

What makes an item eligible for return? The item must be unused and in the same condition you received it, in its original packaging, with proof of purchase. For hygiene and safety reasons, opened personal-care or ingestible products (supplements, shots, syrups, serums, facewashes) cannot be returned unless they arrive damaged or defective.

How do I start a return? Email infobiolexlifesciences@gmail.com or WhatsApp 03095442071 with your order number. If approved, we'll send instructions and the return address: MARDAN ROAD, CHARSADDA . Items sent back without first requesting a return can't be accepted.

What if my item is damaged, defective or wrong? Inspect your order on arrival and contact us immediately at 03095442071 — we'll make it right with a replacement or refund.

When will I get my refund? Once we receive and inspect your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method (or via the agreed method for COD orders) within [confirm: 7–10 working days].

Are any items non-returnable? Sale items, gift cards, and opened personal-care/ingestible products are non-returnable except where they arrive faulty.